Shipping policy

SHIPPING POLICY

• THE SOPHIA LABEL will verify your payment within 24 hours after payment has been made. Once verified, items will be sent out within 2-5 working days.
• Our working days are Mondays – Fridays (Except Public Holidays).
• Our order processing days are Mondays - Thursdays (Except Public Holidays).
• THE SOPHIA LABEL will send an email to inform customers when the item(s) is sent, therefore providing us a correct email address is VERY IMPORTANT.
• No Meetups or Self Collection, unless otherwise stated.
• If your order contains any BACKORDER or PREORDER item, it will only be dispatched when the backorder item has arrived at our warehouse.

After we have finished processing your order,

• For Singapore buyers, please allow 1 to 3 working days for your package to reach you
• For Overseas buyers, please allow 8-12 working days for your package to reach you.
• A tracking number will be provided to you once your parcel is mailed.
• For item(s) that are returned to THE SOPHIA LABEL due to the customer’s negligence, the customer will have to pay for the postage fees again for THE SOPHIA LABEL to ship back the parcel to the customer. THE SOPHIA LABEL will not entertain any requests for refunds.
• Orders shipped out of Singapore are no longer in our control once it has left Singapore. Customs in respective countries may have different policies which THE SOPHIA LABEL has no control over it.
• Customers may be required to pay duty taxes in their own country due to individual countries’ rules and regulations. THE SOPHIA LABEL is not responsible for it.
• Please note that “Delivery time” starts from the next working day after we mail out the parcel (which will be after 2– 5 working days of processing).
• Should you choose to inform the delivery personnel to leave your parcel unattended upon delivery, we bear NO responsibilities for any lost and/or damages to your item(s).