Refund policy

CANCELLATION/REFUND OF ORDER

Please be aware that this is a firm policy: after payment is made, we WILL NOT accept any requests for changes, exchanges, cancellations or refunds under any circumstances.

 

RETURNS & EXCHANGES

We DO NOT accept request for changes, exchanges, cancellations or refunds for change of mind/colours/sizes.

  • You may only return/exchange regular-priced item(s) purchased online via our Online Store if the item(s) received by you has manufacturing defects or is a wrong item within 7 days upon receiving of items.
  • All original shipping and/or handling charges are non-refundable.
  • All returned item(s) must be in their brand-new original condition, original packaging, and with the original tags attached.
  • Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges.
  • THE SOPHIA LABEL reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. You shall bear the shipping and handling charges of returning any rejected return or exchange request item(s) to you. THE SOPHIA LABEL’s decisions on returns and exchanges are final.
  • We will ship the replacement item(s) to you, however, this is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, providing store credit or any other methods at our discretion
  • Due to the nature of the material, there may be creases or dents – This is not a defect.
  • All sale item(s) are non-returnable, non-exchangeable, and non-refundable.
  • In the event, if an item is no longer in stock, we will do a full refund to you at no fees.
  • Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of usage by you or wear and tear.
  • It also does not cover products used in a manner or for a purpose not reasonably contemplated by THE SOPHIA LABEL or previously modified in a manner not authorized by THE SOPHIA LABEL.
  • THE SOPHIA LABEL makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose.
  • Please note that returns/exchanges are assessed on a case-by-case basis. THE SOPHIA LABEL reserves all rights to exercise discretion in permitting all returns and exchanges.